Remote IT support is often required by users who have a heavy reliance on their IT. We offer a price per user model for critical end user support together with a managed or unmanaged solution. This means that we can completely take care of your entire IT requirements through our onsite engineering team, or we can support your existing in-house IT team 24/7.
End User Support is delivered 24 hours a day, 365 days per year from our UK Service Desk based from our Network Operations Centre in Surrey. We supply the majority of customers with remote support for all their users. This type of support is great for companies with regional offices in different time zones. For larger companies, we can provide onsite engineering support together with our end user support. All of our support contracts are designed to meet the specific requirements of each individual customer.
We provide an on-site support service with SLA’s from as fast as 60 minutes to site, guaranteed. Provisions of spare hardware are built, ready and rearing to go at a moment’s notice so you can be sure of a comprehensive hardware break fix solution. Our enthusiastic remote IT support engineers love a problem to solve and are always happy to help.
The team at Commensus would like to meet with you to discuss your remote IT support requirements. Get in touch with a consultant today.