Cloud Computing provider, Commensus Plc have announced a major change in operations with their IT support helpdesk, currently based in South Africa, which is to be moved back to the UK. According to Managing Director, Steven Fenn the reason this decision was taken was, “The UK job market has become much more competitive in the recession so we’ve been able to find very highly skilled support desk engineers in the UK. Customer service has become crucial to success in the IT industry now that support is remotely co-ordinated with Cloud Computing and we feel we can separate ourselves from competitors by offering customers unrivalled support along with our call waiting time of under 3 minutes.”
This is welcome news for the UK economy as it comes out of the recession. At the same time as the value of the pound has been diminishing, increased investment has been boosting the economies of developing nations, and consequently, off-shoring is becoming a less lucrative proposition for companies in the UK.
In addition, customer hostility to off-shoring in the UK is high at the moment and when customers have a bad experience they are prone to act. Off-shore organisations also tend to lose flexibility and corporate knowledge when they send work off-shore, especially when to third parties.
Moving the Commensus Support Team back to the Technical Delivery Centre in Cheam, Surrey recognises a signficant step forward in the company's committment to deliverring unrivalled technical support. "During the midst of an unprecedented economic downturn, our committment to deliverring support has caused us to continue to grow. We are delighted that our investment in bringing the support team back home, has already been met with positive reactions from our customers.", Fenn concluded.